Braintree an Error Occurred on the Server Please Try to Place the Order Again
Magento 2 Checkout Troubleshooting is very helpful for your business. First and foremost, I must notify you that this is going to be a growing list, and I sincerely advise you to bookmark this article.
There is no dubiety that checkout is one of, if non the essential function of your website. Any lackluster coming from this will striking yous directly and painfully.
Therefore, I gather all the common problems that lie within the checkout process of Magento and find a solution for each 1 of them.
Here are my findings.
Magento two Checkout Loading Bug
The showtime thing about Magento 2 checkout Troubleshooting is the checkout page works uniquely in dissimilarity to others on your website.
It solely depends on Knockout.js (a boiled-downwardly JavaScript framework). JavaScript renders the unabridged page except for a couple of select segments: payment, shipping, sums of the cart, and other independent information requests.
This fact results in the checkout page being a substantial and sophisticated page of your shop. Therefore, Magento ii checkout loading issues tin can stem from either coding or the sheer volume of internet bandwidth.
Here is how y'all check it out.
#1 Deadening Magento ii checkout process
Detect out what slows the checkout page down
It'south really simple.
Magento does provide a performance testing toolkit, and your task is to generate a shop with sample data and fixtures. From here, you can observe out what makes your checkout run ho-hum.
>>> A Trouble-Costless Way TO GO: Consult this Magento 2 Checkout extensions category for a seamless checkout process.
If the result from the test is excellent, and then information technology's caused by your coding base.
And if the operation score is notwithstanding low on this demo site, you lot need to observe a improve hosting provider or upgrade your hosting bandwidth.
Seven fixes for Magento slow checkout with best practices and optimizations
Simplify the checkout procedure
One-footstep checkout is superior for both folio speed and maximum conversion power. The five about effective ways to the solution tin can be institute here. Yet, we strongly recommend yous conduct your ain inquiry and selection out the extension that fits your business like a glove.
Keep the static content depression
Checkout folio Magento hosts the biggest JS content on all of the site'southward pages. Therefore, while installing Avant-garde JavaScript Bundling + Content Delivery Network, you should pay attending to the static content and go along them at a minimum. Noted, here are Google developer recommendations on photo preference to shorten the loading time.
Turn off unnecessary network lawmaking
In addition, activating JS bundling creates a huge file (5-10Mb) with Javascript code and affects page load time.
Therefore, the wise motility here is turning it off.
More than Circuitous Lawmaking Tin can Exist Find WITH Magento 2 Code Audit.
From there, y'all tin can pin down what pieces agree your speed down and bend them into meliorate shape.
Do review on extensions
Integration and extensions are all great, just you lot need to exist mindful of them and plough off the excessive/unnecessary features to lighten your checkout page.
Kill off unused active countries & unused active shipping methods
Erase the waiting time for loading API data of extra shipping methods by going to Stores > Configuration > Sales > Shipping Methods and tick on what your store provides merely.
Similarly, Stores > Configuration > General > General > Country Options and turn off countries you lot don't ship to. This will make your checkout folio load faster.
Run toll rules smartly
Too many price rules as well pull your checkout downwards because it's extra time on calculation. Therefore, go to Marketing > Promotions > Cart Price Rules and Catalog Toll Rule to pull out toll rules you don't run at the moment.
Enable enshroud
Caching not only allows for faster server response time but also stabilize the page load time. That's why yous should enable cache by navigating to Organization > Cache Management and turning on the feature.
Now, permit'south motion on to other problems rather than loading speed.
#ii Infinite loading
If you lot run into the problem when you click checkout and receive an ungodly amount of spinning time, here is what caused it and how to fix information technology.
This Magento 2 checkout loading effect emerges when an inappropriate token is utilized. In detail, the Post order made a truck with an administrator token. Visitor trucks are for mysterious clients, so thus, an inappropriate Get call presented itself for this situation.
To comprehend the issue, utilize the POST order to make a company token.
Magento 2 Checkout Payment Malfunction
#3 Magento PayPal Integration Malfunction
Numerous PayPal issues emerge in the wake of determining the installment carte du jour subtleties, and afterward, during the checkout procedure, the installment doesn't process, causing a mistake.
The outcome is an endless burden, a blunder message, or a clear page.
EASY TO LEARN SOLUTION: Magento Paypal Setting to faster your checkout process!
It's mainly acquired by unmatched information betwixt your Paypal business relationship and Magento backend. Ever remember to submit the same setting between these platforms to ensure a smooth integration.
BONUS: How To Testify Magento two PayPal checkout in-display currency
Every bit we all know, Magento will show base currency on the checkout page. And since this works great with the overall Magento's logic, it doesn't support businesses with multiple shop views.
"Operate globally, act locally" is the motto for such a business. Yous want to make customers feel at ease and welcomed when shopping on your site, showing them the appropriate currency is the 1st move.
Too, in that location're more than to why you should set different prices for the same production in Magento. Check it out if y'all want to showcase checkout in the current store view base of operations currency.
#4 Magento Braintree payment denied
This trouble occurs when customers pick Braintree as their payment method and and so proceed to checkout; this message appears.
"An error occurred on the server. Please try to identify the order once again."
Currently, there are iii instances of this and you can find a solution accordingly:
No region
This Braintree malfunction happens due to the lack of region or preset region. In that case, you should install this expansion on Github.
This a module to spare a unlike road to the Magento issue where checkout comes upwards short if there is no setting for that location, in general. Ideally, you want to meet your case presented here as an instance: https://github.com/magento/magento2/issues/7387
Soft decline due to client cyberbanking detail
Sometimes the problem is how the message being presented. In this case, the deprival of order gets triggered by a customer declining short on their own credit bill of fare (insufficient funds, limits reached, etc…)
And then, conspicuously, this is no "server error". Therefore, you should change the bulletin to direct customers to ask their bank to facilitate the order instead.
For example, you lot want the notification to say: The transaction was declined by your banking concern. Delight contact your bank and effort again.
Here is how you do it in your SQL database:
INSERT INTO `translation` (`string`, `store_id`, `translate`, `locale`) VALUES
('An error occurred on the server. Please attempt to place the order once more.', i, 'The transaction was declined by your banking concern. Please contact your bank and attempt again.', 'en_US');
INSERT INTO `translation` (`string`, `store_id`, `translate`, `locale`) VALUES
With '1′ is the store_id, and 'en_US' is the locale.
Wrong conviction of Magento ii Braintree Extension and Braintree Merchant account.
The error is due to the AMEX payment method beingness enabled in Magento ii Braintree but not enabled in the Braintree Merchant account. Hence, y'all demand to match your Magento setting and Braintree Merchant account.
First, in the Magento Backend admin panel, go to Configuration > Sales > Payment Methods > Braintree > Advanced settings > Credit Menu Types and pick out the credit card you support on your store.
Then, go to your Braintree account and follow this path Settings > Processing > Merchant accounts. Make sure you lot match credit card types in the accustomed payment methods
#5 Magento club with stripe payment become stuck at Pending status
At the bespeak when a request happens, the order volition have a status of Pending. This status demonstrates that the approving of the installment by the client's bank is as yet awaiting.
For all divert based installment techniques, when an approval happens, Stripe tells your site utilizing webhooks.
If your requests don't alter from Pending to Processing, then webhooks should exist designed for your site.
Additionally, yous tin can detect further Stripe integration on the Magento platform here.
Magento 2 Checkout Redirect Problem
#half dozen Magento ii 1 Folio Checkout keeps redirecting back to the shopping cart
The problem here is that after finishing enter all of their data, they get back to the Shopping Cart page.
Hither is how you prepare it.
Supercede:
if (Zend_Loader::isReadable($classFile)) {
With:
if (file_exists($classFile) && Zend_Loader::isReadable($classFile)) {
And your checkout volition exist back to normal!
Y'all tin can read more about what causes this specific problem and other solutions you lot can implement to prevent this from happening here.
#7 Checkout identify order redirect to the cart on success ordering
This outcome is not an egregious problem in the checkout menstruation since the social club is still processing in the system, and success email is sent. Yet, it'south a significant pullback from the UX standpoint.
TAKE THE Piece of cake ROAD: Celebrate customer guild'southward with a detailed and astonishing Magento Checkout Success Page .
Put yourself in the customer'south shoes, how confused are you lot when clicking Go on to Society, you lot get sent back to the Shopping Cart? And such confusion is a repose flame that can burn off your sales that take already converted.
Thankfully, the Magento community works hard and creates anecdotes to this problem already. You can find them right here.
And if y'all suffer from one/some of the bug below, installing the package also helps:
- Fix InvalidPaymentMethod declined to handle
- Validate Amazon shipping accost on select
- Add new MFTF test to trigger Magento's aircraft accost validation
- Fix "Place Social club" DepersonalizeChecker empty cart redirect issue #559
- Provide divider and text around Amazon Pay buttons (PDP, mini cart, and checkout)
- Include translations for the redirect page
- Show notice message box to success when auth mode gear up to Automated ("Your transaction with Amazon Pay is currently beingness validated. Please be enlightened that nosotros will inform you lot shortly as needed.")
#8 Magento 2 Checkout stuck on billing information
So the one-page checkout Magento contains typically four parts:
- Billing Information
- Aircraft Information
- Shipping Method
- Payment Information
The problem arose when the customer got stuck in the first part. In this case, I highly recommend you switch PHP v.4 to PHP 5.5.
Rather than that, you can try this road instead. Go to System > Configuration > Developer Tools and enable the fault logs. Subsequently that, you create a checkout procedure yourself.
Then the trouble will get recorded in var/logs/system.log. Yous tin can keep to fix the trouble accordingly.
#nine Checkout page get redirected to the homepage
This issue is most likely the direct result of bug with Magento SSL. In this case, replicate these steps:
- Step 1: Install the SSL certificate on your website.
- Step 2: Go to Admin > Stores > Configuration > Full general > Spider web.
- Step 3: Extend the Base of operations URL (Secure) settings. Alter the Base of operations URL to HTTPS://. Don't modify the Base Link, which is currently being gear up every bit {{secure_base_url}}. Also, don't change Skin, Media and JavaScript settings, which is prepare every bit {{secure_base_url}}peel/etc.
- Step four: Select "Yes" for Utilize Secure URL for the frontend option.
- Stride five: Salvage. You will meet that the SSL checkout redirect effect is gone.
How To Detect Issues Early Earlier They Hurt Your Conversions?
All of the issues with the checkout process related to functionality, usability, or interactive issues (acquired by JS errors) tin can be noted through maintenance. If you lot haven't maintained your website for a long time, there're chances that your store might have lost a number of potential buyers due to unfound bug.
If you're ready to take your website maintained, our Magento 2 Maintenance team tin help. Not merely the Checkout page, but we tin likewise handle full-site maintenance and ultimately give y'all a full report showing what areas are not working well or delivering bugs.
This is an instance of the consequence in the Checkout Folio:
Want a MAINTENANCE Full-SITE Cheque TEMPLATE? Visit here and get it!
Wrap Up
So far, we've made strikes on Magento ii checkout Troubleshooting process. As promised, I will continue to observe and nowadays other problems regarding this topic.
You can also check related posts:
- Powerfully Employ Visual Entreatment On Your Magento Website
- Holiday Seasons: How To Catch More Customers For Magento Sites?
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Source: https://bsscommerce.com/blog/magento-2-checkout-troubleshooting/
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